Package com.novomind.ecom.api.iagent.state

Interface AgentFolderInfo

public interface AgentFolderInfo
This interface provides information about the agent folder.
Since:
11.29

  • Method Details

    • getTicketCount

      int getTicketCount()
      Returns the current number of tickets in the agent folder.
      Returns:
      the current number of tickets in the agent folder.
      Since:
      11.29

    • getMaxTicketCount

      int getMaxTicketCount()
      Returns the maximum number of tickets for the agent folder.
      Returns:
      the maximum number of ticket for the agent folder.
      Since:
      11.29

    • agentMessageInfos

      Stream<AgentMessageInfo> agentMessageInfos()
      Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source. The AgentMessageInfo objects provide the tickets and the messages of the underlying agent folder. Please note that under specific circumstances the agent folder may contain more than one message per ticket e.g. in case of an external 2nd-Level answer to a previously sent inquiry.
      Returns:
      a sequential Stream over AgentMessageInfo elements.
      Since:
      11.32