Package com.novomind.ecom.api.iagent.state

Interface AgentFolderInfo

public interface AgentFolderInfo

This interface provides information about the agent folder.

Since:

11.29

Method Summary

Modifier and Type	Method	Description
java.util.stream.Stream<AgentMessageInfo>	agentMessageInfos()	Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source.
int	getMaxTicketCount()
int	getTicketCount()

Method Detail

getTicketCount

int getTicketCount()

Returns:

the current number of tickets in the agent folder.

Since:

11.29

getMaxTicketCount

int getMaxTicketCount()

Returns:

the maximum number of ticket for the agent folder.

Since:

11.29

agentMessageInfos

java.util.stream.Stream<AgentMessageInfo> agentMessageInfos()

Returns a sequential Stream over the agent folder containing AgentMessageInfo elements as its source. The AgentMessageInfo objects provide the tickets and the messages of the underlying agent folder. Please note that under specific circumstances the agent folder may contain more than one message per ticket e.g. in case of an external 2nd-Level answer to a previously sent inquiry.

Returns:

a sequential Stream over AgentMessageInfo elements.

Since:

11.32