Interface AgentFolderInfo
public interface AgentFolderInfo
This interface provides information about the agent folder.
- Since:
- 11.29
-
Method Summary
Modifier and TypeMethodDescriptionReturns a sequentialStream
over the agent folder containingAgentMessageInfo
elements as its source.int
int
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Method Details
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getTicketCount
int getTicketCount()- Returns:
- the current number of tickets in the agent folder.
- Since:
- 11.29
-
getMaxTicketCount
int getMaxTicketCount()- Returns:
- the maximum number of ticket for the agent folder.
- Since:
- 11.29
-
agentMessageInfos
Stream<AgentMessageInfo> agentMessageInfos()Returns a sequentialStream
over the agent folder containingAgentMessageInfo
elements as its source. TheAgentMessageInfo
objects provide the tickets and the messages of the underlying agent folder. Please note that under specific circumstances the agent folder may contain more than one message per ticket e.g. in case of an external 2nd-Level answer to a previously sent inquiry.- Returns:
- a sequential
Stream
overAgentMessageInfo
elements. - Since:
- 11.32
-