Package com.novomind.ecom.api.iagent.state

Enum ChatState

  • All Implemented Interfaces:
    java.io.Serializable, java.lang.Comparable<ChatState>
    public enum ChatState
extends java.lang.Enum<ChatState>
    Represents all types of chat states.
    Since:
    12.29

    • Enum Constant Summary

      Enum Constants 
      Enum Constant Description
      CLOSED
      The chat has been closed.
      QUEUED
      The chat is queued and waiting to be routed to an agent or bot.
      QUIT
      The chat has been quit.
      RESUBMITTED
      The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.
      ROUTED
      The chat has been routed to an agent or bot.
      STARTED
      The chat has been started.

    • Method Summary

      All Methods Static Methods Concrete Methods 
      Modifier and Type Method Description
      static ChatState valueOf​(java.lang.String name)
      Returns the enum constant of this type with the specified name.
      static ChatState[] values()
      Returns an array containing the constants of this enum type, in the order they are declared.

      • Methods inherited from class java.lang.Enum

        clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

      • Methods inherited from class java.lang.Object

        getClass, notify, notifyAll, wait, wait, wait

    • Enum Constant Detail

      • STARTED

        public static final ChatState STARTED
        The chat has been started.
        Since:
        12.29

      • QUEUED

        public static final ChatState QUEUED
        The chat is queued and waiting to be routed to an agent or bot.
        Since:
        12.29

      • ROUTED

        public static final ChatState ROUTED
        The chat has been routed to an agent or bot.
        Since:
        12.29

      • RESUBMITTED

        public static final ChatState RESUBMITTED
        The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.
        Since:
        12.29

      • QUIT

        public static final ChatState QUIT
        The chat has been quit.
        Since:
        12.29

      • CLOSED

        public static final ChatState CLOSED
        The chat has been closed. This is a final state.
        Since:
        12.29

    • Method Detail

      • values

        public static ChatState[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows: 
        for (ChatState c : ChatState.values())
    System.out.println(c);
        Returns:
        an array containing the constants of this enum type, in the order they are declared

      • valueOf

        public static ChatState valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null