Package com.novomind.ecom.api.iagent.state

Enum Class ChatState

java.lang.Object

java.lang.Enum<ChatState>

com.novomind.ecom.api.iagent.state.ChatState

All Implemented Interfaces:

Serializable, Comparable<ChatState>, Constable

public enum ChatState
extends Enum<ChatState>

Represents all types of chat states.

Since:

12.29

Nested Class Summary

Nested classes/interfaces inherited from class java.lang.Enum

Enum.EnumDesc<E extends Enum<E>>

Enum Constant Summary

Enum Constants

Enum Constant	Description
CLOSED	The chat has been closed.
QUEUED	The chat is queued and waiting to be routed to an agent or bot.
QUIT	The chat has been quit.
RESUBMITTED	The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.
ROUTED	The chat has been routed to an agent or bot.
STARTED	The chat has been started.

Method Summary

Modifier and Type	Method	Description
static ChatState	valueOf(String name)	Returns the enum constant of this class with the specified name.
static ChatState[]	values()	Returns an array containing the constants of this enum class, in the order they are declared.

Methods inherited from class java.lang.Enum

clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Enum Constant Details

STARTED

public static final ChatState STARTED

The chat has been started.

Since:

12.29

QUEUED

public static final ChatState QUEUED

The chat is queued and waiting to be routed to an agent or bot.

Since:

12.29

ROUTED

public static final ChatState ROUTED

The chat has been routed to an agent or bot.

Since:

12.29

RESUBMITTED

public static final ChatState RESUBMITTED

The chat has been resubmitted by an agent and will be routed to the agent or another agent after the specified due date.

Since:

12.29

QUIT

public static final ChatState QUIT

The chat has been quit.

Since:

12.29

CLOSED

public static final ChatState CLOSED

The chat has been closed. This is a final state.

Since:

12.29

Method Details

values

public static ChatState[] values()

Returns an array containing the constants of this enum class, in the order they are declared.

Returns:

an array containing the constants of this enum class, in the order they are declared

valueOf

public static ChatState valueOf(String name)

Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)

Parameters:

name - the name of the enum constant to be returned.

Returns:

the enum constant with the specified name

Throws:

IllegalArgumentException - if this enum class has no constant with the specified name

NullPointerException - if the argument is null