Package com.novomind.ecom.api.iagent.state

Enum Class CallState

java.lang.Object

java.lang.Enum<CallState>

com.novomind.ecom.api.iagent.state.CallState

All Implemented Interfaces:

Serializable, Comparable<CallState>, Constable

public enum CallState
extends Enum<CallState>

Represents all types of call states.

Since:

11.27

Nested Class Summary

Nested classes/interfaces inherited from class java.lang.Enum

Enum.EnumDesc<E extends Enum<E>>

Enum Constant Summary

Enum Constants

Enum Constant	Description
DELIVERED	The call is being delivered to an agent or external device.
ESTABLISHED	The call has been accepted and connected to an agent or external device.
FINISHED	The call has been disconnected and finished.
QUEUED	A queued call is queued and waiting for distribution by the routing engine.
RECEIVED	The call has been received or started.
REDIRECTED	The call has been redirected to an external target which is not a connected agent device.

Method Summary

Modifier and Type	Method	Description
static CallState	valueOf(String name)	Returns the enum constant of this class with the specified name.
static CallState[]	values()	Returns an array containing the constants of this enum class, in the order they are declared.

Methods inherited from class java.lang.Enum

clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

Methods inherited from class java.lang.Object

getClass, notify, notifyAll, wait, wait, wait

Enum Constant Details

RECEIVED

public static final CallState RECEIVED

The call has been received or started. A queued call will not be distributed automatically in this state.

Since:

11.27

QUEUED

public static final CallState QUEUED

A queued call is queued and waiting for distribution by the routing engine.

Since:

11.27

DELIVERED

public static final CallState DELIVERED

The call is being delivered to an agent or external device. The device is alerting, but the call is not connected yet.

Since:

11.27

ESTABLISHED

public static final CallState ESTABLISHED

The call has been accepted and connected to an agent or external device. The connection is established.

Since:

11.27

REDIRECTED

public static final CallState REDIRECTED

The call has been redirected to an external target which is not a connected agent device.

Since:

11.27

FINISHED

public static final CallState FINISHED

The call has been disconnected and finished. This may happen due to various use cases, e.g. the caller hangs up before being connected to an agent, or the agent hangs up after the call has been connected.

Since:

11.27

Method Details

values

public static CallState[] values()

Returns an array containing the constants of this enum class, in the order they are declared.

Returns:

an array containing the constants of this enum class, in the order they are declared

valueOf

public static CallState valueOf(String name)

Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)

Parameters:

name - the name of the enum constant to be returned.

Returns:

the enum constant with the specified name

Throws:

IllegalArgumentException - if this enum class has no constant with the specified name

NullPointerException - if the argument is null