Interface TicketClosedEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
- All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent
,AgentMessageSentAndTicketClosedEvent
,AgentTicketClosedEvent
,AgentTicketForwardedAndClosedEvent
,AutoExternalForwardMessageSentAndTicketClosedEvent
,AutoMessageSentAndTicketClosedEvent
,AutoTicketClosedEvent
,AutoTicketForwardedAndClosedEvent
,ExternalForwardMessageSentAndTicketClosedEvent
,ExternalMessageSentAndTicketClosedEvent
,ExternalTicketClosedEvent
,MessageSentAndTicketClosedEvent
,SupervisorExternalForwardMessageSentAndTicketClosedEvent
,SupervisorTicketClosedEvent
,SupervisorTicketForwardedAndClosedEvent
,UserTicketClosedEvent
This event is triggered when a ticket has been closed without being answered.
- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState, getTicketState