Interface TicketClosedEvent
- All Superinterfaces:
Event,IncomingMessageInfo,MessageInfo,TicketEvent,TicketProvider,TicketStateChangedEvent
- All Known Subinterfaces:
AgentExternalForwardMessageSentAndTicketClosedEvent,AgentMessageSentAndTicketClosedEvent,AgentTicketClosedEvent,AgentTicketForwardedAndClosedEvent,AutoExternalForwardMessageSentAndTicketClosedEvent,AutoMessageSentAndTicketClosedEvent,AutoTicketClosedEvent,AutoTicketForwardedAndClosedEvent,ExternalForwardMessageSentAndTicketClosedEvent,ExternalMessageSentAndTicketClosedEvent,ExternalTicketClosedEvent,MessageSentAndTicketClosedEvent,SupervisorExternalForwardMessageSentAndTicketClosedEvent,SupervisorTicketClosedEvent,SupervisorTicketForwardedAndClosedEvent,UserTicketClosedEvent
This event is triggered when a ticket has been closed without being answered.
- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDateMethods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessageMethods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketIdMethods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicketMethods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState, getTicketState