Interface AgentTicketForwardedAndClosedEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketClosedEvent
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
,UserProvider
,UserTicketClosedEvent
,UserTicketEvent
This event is triggered when a ticket has been forwarded and closed by an agent within the novomind iAGENT Desk process without being answered.
- Since:
- 10.0.120
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Method Summary
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
Methods inherited from interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent
getTransactionCode
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Method Details
-
getTicketState
- Specified by:
getTicketState
in interfaceTicketStateChangedEvent
- Returns:
- the new
TicketState
of the ticket after the state change
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