Package com.novomind.ecom.api.imail.common.event

Interface UserTicketClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent

All Known Subinterfaces:

AgentMessageSentAndTicketClosedEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent

public interface UserTicketClosedEvent
extends UserTicketEvent, TicketClosedEvent

This event is triggered when a ticket has been closed by a user without being answered.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
java.util.Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the ticket close operation.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState, getTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getTransactionCode

java.util.Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the ticket close operation.

Returns:

the optional TransactionCode of the ticket.

Since:

10.0.120