Interface UserTicketClosedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent
All Known Subinterfaces:
AgentMessageSentAndTicketClosedEvent, AgentTicketClosedEvent, AgentTicketForwardedAndClosedEvent, SupervisorTicketClosedEvent, SupervisorTicketForwardedAndClosedEvent

public interface UserTicketClosedEvent extends UserTicketEvent, TicketClosedEvent

This event is triggered when a ticket has been closed by a user without being answered.

Since:
10.0.120
  • Method Details

    • getTransactionCode

      Optional<TransactionCode> getTransactionCode()
      This method returns the optional TransactionCode that has been applied during the ticket close operation.
      Returns:
      the optional TransactionCode of the ticket.
      Since:
      10.0.120