Interface UserTicketClosedEvent
- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketClosedEvent
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
- All Known Subinterfaces:
AgentMessageSentAndTicketClosedEvent
,AgentTicketClosedEvent
,AgentTicketForwardedAndClosedEvent
,SupervisorTicketClosedEvent
,SupervisorTicketForwardedAndClosedEvent
This event is triggered when a ticket has been closed by a user without being answered.
- Since:
- 10.0.120
-
Method Summary
Modifier and TypeMethodDescriptionThis method returns the optional TransactionCode that has been applied during the ticket close operation.Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState, getTicketState
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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Method Details
-
getTransactionCode
Optional<TransactionCode> getTransactionCode()This method returns the optional TransactionCode that has been applied during the ticket close operation.- Returns:
- the optional TransactionCode of the ticket.
- Since:
- 10.0.120
-