- All Superinterfaces:
public interface AgentMessageSentAndTicketClosedEvent extends MessageSentAndTicketClosedEvent, UserTicketClosedEvent
This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.
All Methods Instance Methods Abstract Methods Modifier and Type Method Description
isFollowUp()This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent
Methods inherited from interface com.novomind.ecom.api.imail.model.SentMessageInfo
getOutgoingAccount, getOutgoingChannel, getSentMessage
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
boolean isFollowUp()This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
- true if this is a follow up attempt to send the message