Package com.novomind.ecom.api.imail.core.event

Interface AgentMessageSentAndTicketClosedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, MessageSentAndTicketClosedEvent, MessageSentEvent, MessageSentTicketEvent, SentMessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketClosedEvent, UserTicketEvent
public interface AgentMessageSentAndTicketClosedEvent extends MessageSentAndTicketClosedEvent, UserTicketClosedEvent

This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.

Since:
10.0.120

  • Method Details

    • isFollowUp

      boolean isFollowUp()
      This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
      Returns:
      true if this is a follow up attempt to send the message
      Since:
      10.0.120