Package com.novomind.ecom.api.imail.core.event

Interface AgentMessageSentAndTicketClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, MessageSentAndTicketClosedEvent, MessageSentEvent, MessageSentTicketEvent, SentMessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketClosedEvent, UserTicketEvent

public interface AgentMessageSentAndTicketClosedEvent
extends MessageSentAndTicketClosedEvent, UserTicketClosedEvent

This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
boolean	isFollowUp()	This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.model.SentMessageInfo

getOutgoingAccount, getOutgoingChannel, getSentMessage

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Methods inherited from interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent

getTransactionCode

Method Detail

isFollowUp

boolean isFollowUp()

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.

Returns:

true if this is a follow up attempt to send the message

Since:

10.0.120