Package com.novomind.ecom.api.imail.core.event

Interface Summary

Interface	Description
AgentExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process and the ticket has been closed.
AgentExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by an agent within the novomind iAGENT core process.
AgentExternalInquiryMessageSentTicketEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an inquiry operation triggered by an agent within the novomind iAGENT core process.
AgentIntermediateMessageSentTicketEvent	This event is triggered when an intermediate message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent by an agent within the novomind iAGENT core process.
AgentPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed by an agent and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AgentPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by an agent.
AgentPreSendExternalInquiryMessageTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.
AgentPreSendIntermediateMessageTicketEvent	This event is triggered when an intermediate message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AgentPreSendMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process.
AutoExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward and close operation within the novomind iAGENT core process.
AutoExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an automatic external forward operation within the novomind iAGENT core process.
AutoIntermediateMessageSentTicketEvent	This event is triggered when automatic intermediate reply message associated with a ticket has been successfully sent within the novomind iAGENT core process.
AutoMessageSentAndTicketClosedEvent	This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed automatically and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
AutoPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient automatically within the novomind iAGENT core process due to an automatic external forward operation of the associated ticket.
AutoPreSendIntermediateMessageTicketEvent	This event is triggered when automatic intermediate reply message associated with a ticket is about to be sent within the novomind iAGENT core process.
AutoPreSendMessageAndCloseTicketEvent	This event is triggered when an automatically generated message associated with a ticket is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
ConfirmationMessageSentTicketEvent	This event is triggered when a confirmation message associated with a ticket has been successfully sent within the novomind iAGENT core process.
DeliveryFailureMessageReceivedEvent	The DeliveryFailureMessageReceivedEvent is an object to transport all relevant data for the extension point DeliveryFailureMessageReceivedEventListener.
ExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been externally forwarded within the novomind iAGENT core process and the associated ticket has been closed.
ExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient due to an external forward operation within the novomind iAGENT core process.
ExternalMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.
ExternalReplyMessageReceivedEvent	This event is triggered when an external reply message has been received.
IncomingMessageReceivedEvent	This event is triggered when a message has been received and before it is being processed by the knowledge base within the novomind iAGENT core process.
MessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent and the ticket has been closed within the novomind iAGENT core process.
MessageSentEvent	This event is triggered when a message has been successfully sent within the novomind iAGENT core process.
MessageSentTicketEvent	This event is triggered when a message associated with a ticket has been successfully sent within the novomind iAGENT core process.
PreSendConfirmationMessageTicketEvent	This event is triggered when a confirmation message associated with a ticket is about to be sent within the novomind iAGENT core process.
PreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed and an external message is about to be sent to an external recipient within the novomind iAGENT core process.
PreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket.
PreSendExternalMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.
PreSendMessageAndCloseTicketEvent	This event is triggered when a message associated with a ticket is about to be sent and the ticket will be closed within the novomind iAGENT core process.
PreSendMessageEvent	This event is triggered when a message is about to be sent.
PreSendMessageTicketEvent	This event is triggered when a message associated with a ticket is about to be sent.
SupervisorExternalForwardMessageSentAndTicketClosedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process and the ticket has been closed.
SupervisorExternalForwardMessageSentAndTicketForwardedEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorExternalForwardMessageSentAndTicketKeptEvent	This event is triggered when a message associated with a ticket has been successfully sent to an external recipient by a supervisor within the novomind iAGENT core process.
SupervisorPreSendExternalForwardMessageAndCloseTicketEvent	This event is triggered when the associated ticket has been closed by a supervisor and an external message is being sent to an external recipient within the novomind iAGENT core process.
SupervisorPreSendExternalForwardMessageAndForwardTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.
SupervisorPreSendExternalForwardMessageAndKeepTicketEvent	This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor.