Package com.novomind.ecom.api.imail.core.event

Interface PreSendExternalMessageAndCloseTicketEvent

All Superinterfaces:

CloseTicketEvent, Event, IncomingMessageInfo, MessageInfo, PreSendMessageAndCloseTicketEvent, PreSendMessageEvent, PreSendMessageTicketEvent, TicketEvent, TicketProvider

public interface PreSendExternalMessageAndCloseTicketEvent
extends PreSendMessageAndCloseTicketEvent

This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.

Since:

11.3

Method Summary

Modifier and Type	Method	Description
javax.mail.internet.InternetAddress	getExternalAddress()	This method returns the email address of the external recipient responsible for the ticket send and close operation.
java.util.Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
boolean	isFollowUp()	This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent

getOutgoingMessageInfo, getPreSendMessageInfo

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Method Detail

isFollowUp

boolean isFollowUp()

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.

Returns:

true if this is a follow up attempt to send the message

Since:

11.3

getTransactionCode

java.util.Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.

Returns:

the optional TransactionCode of the ticket.

Since:

11.3

getExternalAddress

javax.mail.internet.InternetAddress getExternalAddress()

This method returns the email address of the external recipient responsible for the ticket send and close operation.

Returns:

the email address of the external recipient.

Since:

11.3