PreSendExternalMessageAndCloseTicketEvent (ecom-api-iagent 12.33.1 API)

All Superinterfaces:

CloseTicketEvent, Event, IncomingMessageInfo, MessageInfo, PreSendMessageAndCloseTicketEvent, PreSendMessageEvent, PreSendMessageTicketEvent, TicketEvent, TicketProvider
```
public interface PreSendExternalMessageAndCloseTicketEvent
extends PreSendMessageAndCloseTicketEvent
```
This event is triggered when a message associated with a ticket has been answered by an external recipient and is about to be sent and the associated ticket is about to be closed within the novomind iAGENT core process.

Since:

11.3

Method Summary

All Methods Instance Methods Abstract Methods
Modifier and Type	Method	Description
`javax.mail.internet.InternetAddress`	`getExternalAddress()`	This method returns the email address of the external recipient responsible for the ticket send and close operation.
`java.util.Optional<TransactionCode>`	`getTransactionCode()`	This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
`boolean`	`isFollowUp()`	This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
getOutgoingMessageInfo, getPreSendMessageInfo

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket

- Method Detail
  - isFollowUp
```
boolean isFollowUp()
```
    This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
    
    Returns:
    
    true if this is a follow up attempt to send the message
    
    Since:
    
    11.3
  - getTransactionCode
```
java.util.Optional<TransactionCode> getTransactionCode()
```
    This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
    
    Returns:
    
    the optional TransactionCode of the ticket.
    
    Since:
    
    11.3
  - getExternalAddress
```
javax.mail.internet.InternetAddress getExternalAddress()
```
    This method returns the email address of the external recipient responsible for the ticket send and close operation.
    
    Returns:
    
    the email address of the external recipient.
    
    Since:
    
    11.3