Interface AutoMessageSentAndTicketClosedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, MessageSentAndTicketClosedEvent, MessageSentEvent, MessageSentTicketEvent, SentMessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent

public interface AutoMessageSentAndTicketClosedEvent extends MessageSentAndTicketClosedEvent

This event is triggered when an automatically generated message associated with a ticket has been successfully sent and the associated ticket has been closed within the novomind iAGENT core process.

Since:
10.0.120
  • Method Details

    • isFollowUp

      boolean isFollowUp()
      This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
      Returns:
      true if this is a follow up attempt to send the message
      Since:
      10.0.120