Package com.novomind.ecom.api.imail.core.event

Interface ExternalMessageSentAndTicketClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, MessageSentAndTicketClosedEvent, MessageSentEvent, MessageSentTicketEvent, SentMessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent

public interface ExternalMessageSentAndTicketClosedEvent
extends MessageSentAndTicketClosedEvent

This event is triggered when a message associated with a ticket has been answered by an external recipient and successfully been sent and the associated ticket has been closed within the novomind iAGENT core process.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
javax.mail.internet.InternetAddress	getExternalAddress()	This method returns the email address of the external recipient responsible for the ticket send and close operation.
java.util.Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.
boolean	isFollowUp()	This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.MessageSentAndTicketClosedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.model.SentMessageInfo

getOutgoingAccount, getOutgoingChannel, getSentMessage

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Detail

isFollowUp

boolean isFollowUp()

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.

Returns:

true if this is a follow up attempt to send the message

Since:

10.0.120

getTransactionCode

java.util.Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the external forward operation of the ticket.

Returns:

the optional TransactionCode of the ticket.

Since:

10.0.120

getExternalAddress

javax.mail.internet.InternetAddress getExternalAddress()

This method returns the email address of the external recipient responsible for the ticket send and close operation.

Returns:

the email address of the external recipient.

Since:

10.0.120