- All Superinterfaces:
public interface SupervisorPreSendExternalForwardMessageAndKeepTicketEvent extends PreSendExternalForwardMessageAndKeepTicketEvent, UserTicketEvent
This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an external forward operation of the associated ticket by a supervisor. The ticket will be processed externally by the external recipient. The current ticket status will not be affected by the forward operation. The ticket is kept in the backlog.
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent