Package com.novomind.ecom.api.imail.core.event

Interface AgentPreSendMessageAndCloseTicketEvent

All Superinterfaces:

CloseTicketEvent, Event, IncomingMessageInfo, MessageInfo, PreSendMessageAndCloseTicketEvent, PreSendMessageEvent, PreSendMessageTicketEvent, TicketEvent, TicketProvider, UserCloseTicketEvent, UserProvider, UserTicketEvent

public interface AgentPreSendMessageAndCloseTicketEvent
extends PreSendMessageAndCloseTicketEvent, UserCloseTicketEvent

This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.

Since:

11.3

Method Summary

Modifier and Type	Method	Description
boolean	isFollowUp()	This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent

getOutgoingMessageInfo, getPreSendMessageInfo

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent

getTransactionCode

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

isFollowUp

boolean isFollowUp()

This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.

Returns:

true if this is a follow up attempt to send the message

Since:

11.3