Interface AgentPreSendMessageAndCloseTicketEvent

    • Method Detail

      • isFollowUp

        boolean isFollowUp()
        This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
        Returns:
        true if this is a follow up attempt to send the message
        Since:
        11.3