Interface AgentPreSendMessageAndCloseTicketEvent
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- All Superinterfaces:
CloseTicketEvent
,Event
,IncomingMessageInfo
,MessageInfo
,PreSendMessageAndCloseTicketEvent
,PreSendMessageEvent
,PreSendMessageTicketEvent
,TicketEvent
,TicketProvider
,UserCloseTicketEvent
,UserProvider
,UserTicketEvent
public interface AgentPreSendMessageAndCloseTicketEvent extends PreSendMessageAndCloseTicketEvent, UserCloseTicketEvent
This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.
- Since:
- 11.3
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description boolean
isFollowUp()
This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g.-
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent
getOutgoingMessageInfo, getPreSendMessageInfo
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.UserCloseTicketEvent
getTransactionCode
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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