Package com.novomind.ecom.api.imail.core.event

Interface AgentPreSendMessageAndCloseTicketEvent

All Superinterfaces:
CloseTicketEvent, Event, IncomingMessageInfo, MessageInfo, PreSendMessageAndCloseTicketEvent, PreSendMessageEvent, PreSendMessageTicketEvent, TicketEvent, TicketProvider, UserCloseTicketEvent, UserProvider, UserTicketEvent
public interface AgentPreSendMessageAndCloseTicketEvent extends PreSendMessageAndCloseTicketEvent, UserCloseTicketEvent

This event is triggered when a message associated with a ticket is about to be sent by an agent within the novomind iAGENT core process. The ticket associated with the message is closed after the message has been sent.

Since:
11.3

  • Method Details

    • isFollowUp

      boolean isFollowUp()
      This method indicates whether this is the initial send and close operation on this ticket or if this is a follow up attempt to send the message e.g. due to a delivery failure.
      Returns:
      true if this is a follow up attempt to send the message
      Since:
      11.3