Package com.novomind.ecom.api.imail.common.event

Interface UserCloseTicketEvent

All Superinterfaces:

CloseTicketEvent, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, UserProvider, UserTicketEvent

All Known Subinterfaces:

AgentPreSendMessageAndCloseTicketEvent

public interface UserCloseTicketEvent
extends UserTicketEvent, CloseTicketEvent

This event is triggered when a ticket is about to be closed by an user.

Since:

11.3

Method Summary

Modifier and Type	Method	Description
java.util.Optional<TransactionCode>	getTransactionCode()	This method returns the optional TransactionCode that has been applied during the ticket close operation.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Method Detail

getTransactionCode

java.util.Optional<TransactionCode> getTransactionCode()

This method returns the optional TransactionCode that has been applied during the ticket close operation.

Returns:

the optional TransactionCode of the ticket.

Since:

11.3