Package com.novomind.ecom.api.imail.core.event

Interface AgentPreSendExternalInquiryMessageTicketEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, PreSendMessageEvent, PreSendMessageTicketEvent, TicketEvent, TicketProvider, UserProvider, UserTicketEvent

public interface AgentPreSendExternalInquiryMessageTicketEvent
extends PreSendMessageTicketEvent, UserTicketEvent

This event is triggered when an external message is about to be sent to an external recipient within the novomind iAGENT core process due to an inquiry operation of the associated ticket by an agent.

Since:

11.9

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.core.event.PreSendMessageEvent

getOutgoingMessageInfo, getPreSendMessageInfo

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser