Package com.novomind.ecom.api.imail.routing.event

Interface SupervisorTicketForwardedAndClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketClosedEvent, UserTicketEvent

public interface SupervisorTicketForwardedAndClosedEvent
extends UserTicketClosedEvent

This event is triggered when a ticket has been forwarded and closed by a supervisor within the novomind iAGENT routing process without being answered.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
default TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser

Methods inherited from interface com.novomind.ecom.api.imail.common.event.UserTicketClosedEvent

getTransactionCode

Method Details

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change