Interface ExternalTicketClosedEvent

All Superinterfaces:
Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent

public interface ExternalTicketClosedEvent extends TicketClosedEvent

This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.

Since:
10.0.120
  • Method Details

    • getExternalAddress

      jakarta.mail.internet.InternetAddress getExternalAddress()
      This method returns the email address of the external recipient responsible for the ticket close operation.
      Returns:
      the email address of the external recipient.
      Since:
      10.0.120
    • getTicketState

      default TicketState getTicketState()
      Specified by:
      getTicketState in interface TicketStateChangedEvent
      Returns:
      the new TicketState of the ticket after the state change