Package com.novomind.ecom.api.imail.routing.event

Interface ExternalTicketClosedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketClosedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent

public interface ExternalTicketClosedEvent
extends TicketClosedEvent

This event is triggered when a ticket has been closed by an external recipient within the novomind iAGENT routing process without being answered.

Since:

10.0.120

Method Summary

Modifier and Type	Method	Description
jakarta.mail.internet.InternetAddress	getExternalAddress()	This method returns the email address of the external recipient responsible for the ticket close operation.
default TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getExternalAddress

jakarta.mail.internet.InternetAddress getExternalAddress()

This method returns the email address of the external recipient responsible for the ticket close operation.

Returns:

the email address of the external recipient.

Since:

10.0.120

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change