Interface AgentBacklogMailInfoViewContext
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- All Superinterfaces:
BacklogMessageInfo,IncomingMailInfoViewContext,IncomingMessageInfo,IssueProvider,IssueViewContext,MailInfoViewContext,MessageInfo,TicketProvider,TicketRoutingInfo,UserProvider,ViewContext
public interface AgentBacklogMailInfoViewContext extends IncomingMailInfoViewContext, BacklogMessageInfo
This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.- Since:
- 10.0.16
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.frontend.IssueViewContext
getIssue
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Methods inherited from interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext
getViewUrl
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Methods inherited from interface com.novomind.ecom.api.iagent.frontend.ViewContext
getUser
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