Package com.novomind.ecom.api.imail.common.frontend.mailinfo

Interface AgentBacklogMailInfoViewContext

All Superinterfaces:

BacklogMessageInfo, IncomingMailInfoViewContext, IncomingMessageInfo, IssueProvider, IssueRoutingInfo, IssueViewContext, MailInfoViewContext, MessageInfo, TicketProvider, TicketRoutingInfo, UserProvider, ViewContext

public interface AgentBacklogMailInfoViewContext
extends IncomingMailInfoViewContext, BacklogMessageInfo

This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.

Since:

10.0.16

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.IssueViewContext

getIssue

Methods inherited from interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext

getViewUrl

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.ViewContext

getUser