Package com.novomind.ecom.api.imail.model

Interface BacklogMessageInfo

All Superinterfaces:

IssueRoutingInfo, MessageInfo, TicketProvider, TicketRoutingInfo

All Known Subinterfaces:

AgentBacklogMailInfoViewContext, AgentTicketInternalForwardedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoTicketInternalForwardedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, BacklogMailInfoViewContext, PostIncomingMessageEvent, SupervisorTicketInternalForwardedEvent, SupervisorTicketRequeuedEvent, TicketEnqueuedEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRequeuedEvent, TicketResubmittedEvent, UserTicketInternalForwardedEvent, UserTicketRequeuedEvent

public interface BacklogMessageInfo
extends MessageInfo, TicketProvider, TicketRoutingInfo

A BacklogMessageInfo object provides information about a BacklogMessage.

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
BacklogMessage	getBacklogMessage()

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Method Details

getBacklogMessage

BacklogMessage getBacklogMessage()

Returns:

the backlog message

Since:

10.0.16