Interface BacklogMessageInfo
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- All Superinterfaces:
MessageInfo
,TicketProvider
,TicketRoutingInfo
- All Known Subinterfaces:
AgentBacklogMailInfoViewContext
,AgentTicketInternalForwardedEvent
,AgentTicketRequeuedEvent
,AgentTicketResubmittedEvent
,AutoTicketInternalForwardedEvent
,AutoTicketRequeuedEvent
,AutoTicketResubmittedEvent
,BacklogMailInfoViewContext
,SupervisorTicketInternalForwardedEvent
,SupervisorTicketRequeuedEvent
,TicketEnqueuedEvent
,TicketInternalForwardedEvent
,TicketQueuedEvent
,TicketRequeuedEvent
,TicketResubmittedEvent
,UserTicketInternalForwardedEvent
,UserTicketRequeuedEvent
public interface BacklogMessageInfo extends MessageInfo, TicketProvider, TicketRoutingInfo
ABacklogMessageInfo
object provides information about aBacklogMessage
.- Since:
- 10.0.16
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Method Summary
All Methods Instance Methods Abstract Methods Modifier and Type Method Description BacklogMessage
getBacklogMessage()
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Method Detail
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getBacklogMessage
BacklogMessage getBacklogMessage()
- Returns:
- the backlog message
- Since:
- 10.0.16
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