Package com.novomind.ecom.api.imail.model

Interface BacklogMessageInfo

All Superinterfaces:

MessageInfo, TicketProvider, TicketRoutingInfo

All Known Subinterfaces:

AgentBacklogMailInfoViewContext, AgentTicketInternalForwardedEvent, AgentTicketRequeuedEvent, AgentTicketResubmittedEvent, AutoTicketInternalForwardedEvent, AutoTicketRequeuedEvent, AutoTicketResubmittedEvent, BacklogMailInfoViewContext, SupervisorTicketInternalForwardedEvent, SupervisorTicketRequeuedEvent, TicketEnqueuedEvent, TicketInternalForwardedEvent, TicketQueuedEvent, TicketRequeuedEvent, TicketResubmittedEvent, UserTicketInternalForwardedEvent, UserTicketRequeuedEvent

public interface BacklogMessageInfo
extends MessageInfo, TicketProvider, TicketRoutingInfo

A BacklogMessageInfo object provides information about a BacklogMessage.

Since:

10.0.16

Method Summary

Modifier and Type	Method	Description
BacklogMessage	getBacklogMessage()

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Method Detail

getBacklogMessage

BacklogMessage getBacklogMessage()

Returns:

the backlog message

Since:

10.0.16