Package com.novomind.ecom.api.imail.common.frontend.mailinfo

Interface BacklogMailInfoViewContext

All Superinterfaces:

BacklogMessageInfo, IncomingMailInfoViewContext, IncomingMessageInfo, IssueProvider, IssueRoutingInfo, IssueViewContext, MailInfoViewContext, MessageInfo, TicketProvider, TicketRoutingInfo, UserProvider, ViewContext

public interface BacklogMailInfoViewContext
extends IncomingMailInfoViewContext, BacklogMessageInfo

This interface is used to provide view context specific information for backlog mails

Since:

10.0.16

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.IssueViewContext

getIssue

Methods inherited from interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext

getViewUrl

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.ViewContext

getUser