Package com.novomind.ecom.api.imail.common.frontend.mailinfo

Interface Summary

Interface	Description
AgentBacklogMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying inquiries and forwarded or resubmitted tickets for this agent.
AgentDraftMailInfoViewContext	This interface is used to provide view context specific information for draft mails within the Agent application only
AgentMailInfoViewContext	This interface is used to provide view context specific information for mails within the personal agent's folder.
AgentOutgoingMailInfoViewContext	This interface is used to provide view context specific information for sent mails within the Agent application only
AgentPhoneTicketMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying a phone ticket for this agent.
AgentQuickCaseMailInfoViewContext	This interface is used to provide view context specific information for mails within the agent application displaying a quick case tickets for this agent.
ArchiveAccessMailInfoViewContext	This interface is used to provide view context specific information for tickets, that has been retrieved directly via an archive access.
BacklogMailInfoViewContext	This interface is used to provide view context specific information for backlog mails
ClaimMailInfoViewContext	This interface is used to provide view context specific information for tickets displayed by iCLAIM
ExternalReplyMailInfoViewContext	This interface is used to provide view context specific information for external reply messages, returning from 2nd level.
IncomingMailInfoViewContext	This interface is used to provide view context specific information for incoming mails
MailInfoTabProvider	A MailInfoTabProvider is used to build a custom mail info tab.
MailInfoViewContext	This interface provides information and functionality for view context sensitive data and operations.
OutgoingMailInfoViewContext	This interface is used to provide view context specific information for outgoing mails
SearchResultMailInfoViewContext	This interface is used to provide view context specific information for displaying a ticket, that has been retrieved by a search request.

Class Summary

Class	Description
MailInfoTab	Instances of this class are used as return values of MailInfoTabProvider to define and display custom tabs in the mail info view (Supervisor and Agent)