Package com.novomind.ecom.api.imail.common.frontend.mailinfo

Interface AgentPhoneTicketMailInfoViewContext

All Superinterfaces:

AgentEditorControllerProvider, AgentQuickCaseMailInfoViewContext, IssueProvider, IssueViewContext, MailInfoViewContext, MessageInfo, TicketProvider, UserProvider, ViewContext

public interface AgentPhoneTicketMailInfoViewContext
extends AgentQuickCaseMailInfoViewContext

This interface is used to provide view context specific information for mails within the agent application displaying a phone ticket for this agent. This interface cannot be used within the iAGENT Supervisor application.

Since:

12.9

Method Summary

Modifier and Type	Method	Description
java.util.Optional<Call>	getAssociatedCall()	This method optionally provides the Call associated with this phone ticket.

Methods inherited from interface com.novomind.ecom.api.imail.provider.AgentEditorControllerProvider

getAgentEditorController

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.IssueViewContext

getIssue

Methods inherited from interface com.novomind.ecom.api.imail.common.frontend.mailinfo.MailInfoViewContext

getViewUrl

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.iagent.frontend.ViewContext

getUser

Method Detail

getAssociatedCall

java.util.Optional<Call> getAssociatedCall()

This method optionally provides the Call associated with this phone ticket.

Returns:

the optional call object, if the phone ticket has been associated with a call, otherwise an empty optional

Since:

12.9