Package com.novomind.ecom.api.imail.routing.event

Interface TicketResubmittedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketResubmittedEvent, AutoTicketResubmittedEvent

public interface TicketResubmittedEvent
extends TicketStateChangedEvent, BacklogMessageInfo

This event is triggered when a ticket has been resubmitted.

Since:

11.23

Method Summary

Modifier and Type	Method	Description
java.util.Date	getDueDate()	This method returns the due date of the resubmitted ticket.
default TicketState	getTicketState()
boolean	isExplicit()	The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket.

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Detail

getDueDate

java.util.Date getDueDate()

This method returns the due date of the resubmitted ticket.

Returns:

the due date of the resubmitted ticket.

Since:

11.23

isExplicit

boolean isExplicit()

The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket. That means that no other than the explicitly assigned agent may receive the ticket on its due date, even if the assigned agent is not available. In this case the ticket would have to wait until the explicitly assigned agent is available again.

Returns:

true if an agent has been explicitly assigned as target for the resubmitted ticket.

Since:

11.23

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change