Package com.novomind.ecom.api.imail.routing.event

Interface TicketResubmittedEvent

All Superinterfaces:
BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent
All Known Subinterfaces:
AgentTicketResubmittedEvent, AutoTicketResubmittedEvent
public interface TicketResubmittedEvent extends TicketStateChangedEvent, BacklogMessageInfo

This event is triggered when a ticket has been resubmitted.

Since:
11.23

  • Method Details

    • getDueDate

      Date getDueDate()
      This method returns the due date of the resubmitted ticket.
      Returns:
      the due date of the resubmitted ticket.
      Since:
      11.23

    • isExplicit

      boolean isExplicit()
      The method returns true, if an agent has been explicitly assigned as target for the resubmitted ticket. That means that no other than the explicitly assigned agent may receive the ticket on its due date, even if the assigned agent is not available. In this case the ticket would have to wait until the explicitly assigned agent is available again.
      Returns:
      true if an agent has been explicitly assigned as target for the resubmitted ticket.
      Since:
      11.23

    • getTicketState

      default TicketState getTicketState()
      Specified by:
      getTicketState in interface TicketStateChangedEvent
      Returns:
      the new TicketState of the ticket after the state change