Interface AgentTicketResubmittedEvent
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- All Superinterfaces:
BacklogMessageInfo
,Event
,IncomingMessageInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketResubmittedEvent
,TicketRoutingInfo
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
public interface AgentTicketResubmittedEvent extends TicketResubmittedEvent, UserTicketEvent
This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.
- Since:
- 11.23
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Method Summary
All Methods Instance Methods Abstract Methods Default Methods Modifier and Type Method Description User
getAgent()
default User
getUser()
Returns the user-
Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
getDueDate, getTicketState, isExplicit
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Method Detail
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getAgent
User getAgent()
- Returns:
- the agent assigned as target for the resubmitted ticket.
- Since:
- 11.23
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getUser
default User getUser()
Description copied from interface:UserProvider
Returns the user- Specified by:
getUser
in interfaceUserProvider
- Returns:
- the user object
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