Package com.novomind.ecom.api.imail.routing.event

Interface AgentTicketResubmittedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketResubmittedEvent, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent

public interface AgentTicketResubmittedEvent
extends TicketResubmittedEvent, UserTicketEvent

This event is triggered when a ticket has been resubmitted by an agent manually within the novomind iAGENT routing process.

Since:

11.23

Method Summary

Modifier and Type	Method	Description
User	getAgent()
default User	getUser()	Returns the user

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent

getDueDate, getTicketState, isExplicit

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getAgent

User getAgent()

Returns:

the agent assigned as target for the resubmitted ticket.

Since:

11.23

getUser

default User getUser()

Description copied from interface: UserProvider

Returns the user

Specified by:

getUser in interface UserProvider

Returns:

the user object