Package com.novomind.ecom.api.imail.routing.event

Interface AutoTicketResubmittedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketResubmittedEvent, TicketRoutingInfo, TicketStateChangedEvent

public interface AutoTicketResubmittedEvent
extends TicketResubmittedEvent

This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.

Since:

11.23

Method Summary

Modifier and Type	Method	Description
Optional<User>	getAgent()	The method returns the optionally assigned agent as target for the resubmitted ticket.

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent

getDueDate, getTicketState, isExplicit

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getAgent

Optional<User> getAgent()

The method returns the optionally assigned agent as target for the resubmitted ticket. If no agent has been assigned the ticket will be routed to any suitable agent at the specified due date. In this case the method returns an empty optional.

Returns:

the optional agent assigned as target for the resubmitted ticket.

Since:

11.23