Interface AutoTicketResubmittedEvent

All Superinterfaces:
BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketResubmittedEvent, TicketRoutingInfo, TicketStateChangedEvent

public interface AutoTicketResubmittedEvent extends TicketResubmittedEvent

This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.

Since:
11.23
  • Method Details

    • getAgent

      Optional<User> getAgent()
      The method returns the optionally assigned agent as target for the resubmitted ticket. If no agent has been assigned the ticket will be routed to any suitable agent at the specified due date. In this case the method returns an empty optional.
      Returns:
      the optional agent assigned as target for the resubmitted ticket.
      Since:
      11.23