Interface AutoTicketResubmittedEvent
- All Superinterfaces:
BacklogMessageInfo
,Event
,IncomingMessageInfo
,IssueRoutingInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketResubmittedEvent
,TicketRoutingInfo
,TicketStateChangedEvent
This event is triggered when a ticket has been resubmitted automatically within the novomind iAGENT routing process.
- Since:
- 11.23
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Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo
getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketResubmittedEvent
getDueDate, getTicketState, isExplicit
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getDueDateOptional
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Method Details
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getAgent
The method returns the optionally assigned agent as target for the resubmitted ticket. If no agent has been assigned the ticket will be routed to any suitable agent at the specified due date. In this case the method returns an empty optional.- Returns:
- the optional agent assigned as target for the resubmitted ticket.
- Since:
- 11.23
-