Interface SupervisorTicketRequeuedEvent
- All Superinterfaces:
BacklogMessageInfo
,Event
,IncomingMessageInfo
,IssueRoutingInfo
,MessageInfo
,TicketEvent
,TicketProvider
,TicketQueuedEvent
,TicketRequeuedEvent
,TicketRoutingInfo
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
,UserTicketRequeuedEvent
This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by a supervisor.
- Since:
- 12.0
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo
getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent
getTicketState
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
getAgent
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getDueDateOptional
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser