Package com.novomind.ecom.api.imail.routing.event

Interface UserTicketInternalForwardedEvent

All Superinterfaces:
BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketInternalForwardedEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent
All Known Subinterfaces:
AgentTicketInternalForwardedEvent, SupervisorTicketInternalForwardedEvent
public interface UserTicketInternalForwardedEvent extends TicketInternalForwardedEvent, UserTicketEvent

This event is triggered when a ticket has been internally forwarded by an user to an agent manually within the novomind iAGENT routing process. That means that the ticket will be waiting until the assigned agent is available. If the specified due date is exceeded, the ticket may be routed to any suitable agent.

Since:
11.23