Interface SupervisorTicketInternalForwardedEvent
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- All Superinterfaces:
BacklogMessageInfo,Event,IncomingMessageInfo,MessageInfo,TicketEvent,TicketInternalForwardedEvent,TicketProvider,TicketRoutingInfo,TicketStateChangedEvent,UserProvider,UserTicketEvent,UserTicketInternalForwardedEvent
public interface SupervisorTicketInternalForwardedEvent extends UserTicketInternalForwardedEvent
This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process. That means that the ticket will be waiting until the assigned agent is available. If the specified due date is exceeded, the ticket may be routed to any suitable agent.
- Since:
- 11.23
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
getAgent, getAgentGroup, getDueDate, getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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