Package com.novomind.ecom.api.imail.routing.event

Interface SupervisorTicketInternalForwardedEvent

All Superinterfaces:
BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketInternalForwardedEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketInternalForwardedEvent
public interface SupervisorTicketInternalForwardedEvent extends UserTicketInternalForwardedEvent

This event is triggered when a ticket has been internally forwarded by a supervisor to an agent manually within the novomind iAGENT routing process. That means that the ticket will be waiting until the assigned agent is available. If the specified due date is exceeded, the ticket may be routed to any suitable agent.

Since:
11.23