| AgentDraftMessage |
Represents a MailMessage in the personal drafts folder of an agent.
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| AgentDraftMessageInfo |
A AgentDraftMessageInfo object provides information about an AgentDraftMessage.
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| AgentMessage |
Represents a MailMessage in the personal folder of an agent.
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| AgentMessageInfo |
An AgentMessageInfo object provides information about an AgentMessage.
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| BacklogCallInfo |
A BacklogCallInfo object provides information about a Call
in the backlog.
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| BacklogMessage |
Represents a MailMessage in the central backlog.
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| BacklogMessageInfo |
A BacklogMessageInfo object provides information about a BacklogMessage.
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| CallInfo |
A CallInfo object provides additional information about a
Call.
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| CallRoutingInfo |
The interface CallRoutingInfo provides additional
information about the routing of a Call. |
| DeliveryFailureMessage |
Represents an incoming MailMessage that
is a delivery failure notification.
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| DeliveryFailureMessageInfo |
A DeliveryFailureMessageInfo object provides information about a delivery failure message.
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| ExternalReplyMessage |
Represents an incoming MailMessage that
has been received by the external 2nd-Level-reply account
as answer to a previously sent inquiry.
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| ExternalReplyMessageInfo |
A ExternalReplyMessageInfo object provides information about an ExternalReplyMessage.
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| IncomingMessage |
Represents an incoming MailMessage that
has been received by an incoming account
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| IncomingMessageInfo |
A IncomingMessageInfo object provides information about an IncomingMessage.
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| MailMessage |
Represents an object, that has a javax.mail.Message
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| MessageInfo |
A MessageInfo object provides information about a message
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| OptionalBacklogMessageInfo |
A OptionalBacklogMessageInfo object provides optional information about a BacklogMessage.
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| OptionalSentMessageInfo |
A OptionalSentMessageInfo object provides optional information about a SentMessage.
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| OutgoingMessage |
Represents a MailMessage that has been answered
and is waiting to be processed e.g.
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| OutgoingMessageInfo |
A OutgoingMessageInfo object provides information about an OutgoingMessage.
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| PreSendAgentMessage |
Represents a message immediately before being sent to the outgoing queue by an agent.
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| PreSendAgentMessageInfo |
A PreSendAgentMessageInfo object provides information about a PreSendAgentMessage.
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| PreSendMessage |
Represents a message immediately before being sent.
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| PreSendMessageInfo |
A PreSendMessageInfo object provides information about a PreSendMessage.
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| Process |
A process represents a collection of Tickets |
| QuickCaseMessage |
Represents a quick case message.
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| QuickCaseMessageInfo |
A QuickCaseMessageInfo object provides information about a QuickCaseMessage.
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| SentMessage |
Represents a MailMessage that has been sent successfully
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| SentMessageInfo |
A SentMessageInfo object provides information about a SentMessage.
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| TemplateMessage |
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| Ticket |
Represents a customer ticket
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| TicketRoutingInfo |
The interface TicketRoutingInfo provides additional
information about the routing of a Ticket. |