Enum AnswerType

  • All Implemented Interfaces:
    java.io.Serializable, java.lang.Comparable<AnswerType>

    public enum AnswerType
    extends java.lang.Enum<AnswerType>
    The AnswerType specifies the different operation types available during outgoing message processing.
    Since:
    10.0.42
    • Enum Constant Summary

      Enum Constants 
      Enum Constant Description
      CONFIRMATION
      The type CONFIRMATION represents an automatic confirmation message to the customer.
      DEFAULT
      The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket.
      FOLLOWUP
      This type represents a follow-up attempt to send the message again.
      FORWARD
      The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
      INQUIRY
      The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
      INTERMEDIATE
      The type INTERMEDIATE represents an intermediate reply answer to the customer.
      NOTIFICATION
      The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient.
    • Method Summary

      All Methods Static Methods Concrete Methods 
      Modifier and Type Method Description
      static AnswerType valueOf​(java.lang.String name)
      Returns the enum constant of this type with the specified name.
      static AnswerType[] values()
      Returns an array containing the constants of this enum type, in the order they are declared.
      • Methods inherited from class java.lang.Enum

        clone, compareTo, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf
      • Methods inherited from class java.lang.Object

        getClass, notify, notifyAll, wait, wait, wait
    • Enum Constant Detail

      • DEFAULT

        public static final AnswerType DEFAULT
        The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket. Any unsuccessful attempt to send the message will result in another attempt with the same type DEFAULT.
        Since:
        10.0.42
      • FOLLOWUP

        public static final AnswerType FOLLOWUP
        This type represents a follow-up attempt to send the message again. The type FOLLOWUP indicates that the DEFAULT answer has already been sent but could not be delivered successfully to the recipient e.g. due to a SMTP transport problem.
        Since:
        10.0.42
      • INTERMEDIATE

        public static final AnswerType INTERMEDIATE
        The type INTERMEDIATE represents an intermediate reply answer to the customer. Every ticket allows to send multiple intermediate reply messages until the final answer (type DEFAULT) is given to the customer. A message of the type INTERMEDIATE does not cause the closure of the ticket. The ticket remains in backlog.
        Since:
        10.0.42
      • CONFIRMATION

        public static final AnswerType CONFIRMATION
        The type CONFIRMATION represents an automatic confirmation message to the customer. The confirmation usually is being sent immediately after ticket creation due to the reception of a customer message by an incoming account.
        Since:
        10.0.42
      • NOTIFICATION

        public static final AnswerType NOTIFICATION
        The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient. Such type of messages can be generated through API functions.
        Since:
        10.0.42
      • FORWARD

        public static final AnswerType FORWARD
        The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
        Since:
        11.9
      • INQUIRY

        public static final AnswerType INQUIRY
        The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
        Since:
        11.9
    • Method Detail

      • values

        public static AnswerType[] values()
        Returns an array containing the constants of this enum type, in the order they are declared. This method may be used to iterate over the constants as follows:
        for (AnswerType c : AnswerType.values())
            System.out.println(c);
        
        Returns:
        an array containing the constants of this enum type, in the order they are declared
      • valueOf

        public static AnswerType valueOf​(java.lang.String name)
        Returns the enum constant of this type with the specified name. The string must match exactly an identifier used to declare an enum constant in this type. (Extraneous whitespace characters are not permitted.)
        Parameters:
        name - the name of the enum constant to be returned.
        Returns:
        the enum constant with the specified name
        Throws:
        java.lang.IllegalArgumentException - if this enum type has no constant with the specified name
        java.lang.NullPointerException - if the argument is null