Package com.novomind.ecom.api.imail.model

Enum Class AnswerType

java.lang.Object
java.lang.Enum<AnswerType>
com.novomind.ecom.api.imail.model.AnswerType
All Implemented Interfaces:
Serializable, Comparable<AnswerType>, Constable
public enum AnswerType extends Enum<AnswerType>
The AnswerType specifies the different operation types available during outgoing message processing.
Since:
10.0.42

  • Nested Class Summary

    Nested classes/interfaces inherited from class java.lang.Enum

    Enum.EnumDesc<E extends Enum<E>>

  • Enum Constant Summary

    Enum Constants
    Enum Constant
    Description
    CAMPAIGN
    The type CAMPAIGN represents an automatic generated campaign message that has been placed on the outgoing queue to be sent to it's recipient.
    CONFIRMATION
    The type CONFIRMATION represents an automatic confirmation message to the customer.
    DEFAULT
    The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket.
    FOLLOWUP
    This type represents a follow-up attempt to send the message again.
    FORWARD
    The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
    INQUIRY
    The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
    INTERMEDIATE
    The type INTERMEDIATE represents an intermediate reply answer to the customer.
    NOTIFICATION
    The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient.

  • Method Summary

    Modifier and Type
    Method
    Description
    static AnswerType
    valueOf(String name)
    Returns the enum constant of this class with the specified name.
    static AnswerType[]
    values()
    Returns an array containing the constants of this enum class, in the order they are declared.

    Methods inherited from class java.lang.Enum

    clone, compareTo, describeConstable, equals, finalize, getDeclaringClass, hashCode, name, ordinal, toString, valueOf

    Methods inherited from class java.lang.Object

    getClass, notify, notifyAll, wait, wait, wait

  • Enum Constant Details

    • DEFAULT

      public static final AnswerType DEFAULT
      The type DEFAULT represents the ticket's answer, that is being sent back to the customer and at the same time causes the closure of the ticket. Any unsuccessful attempt to send the message will result in another attempt with the same type DEFAULT.
      Since:
      10.0.42

    • FOLLOWUP

      public static final AnswerType FOLLOWUP
      This type represents a follow-up attempt to send the message again. The type FOLLOWUP indicates that the DEFAULT answer has already been sent but could not be delivered successfully to the recipient e.g. due to a SMTP transport problem.
      Since:
      10.0.42

    • INTERMEDIATE

      public static final AnswerType INTERMEDIATE
      The type INTERMEDIATE represents an intermediate reply answer to the customer. Every ticket allows to send multiple intermediate reply messages until the final answer (type DEFAULT) is given to the customer. A message of the type INTERMEDIATE does not cause the closure of the ticket. The ticket remains in backlog.
      Since:
      10.0.42

    • CONFIRMATION

      public static final AnswerType CONFIRMATION
      The type CONFIRMATION represents an automatic confirmation message to the customer. The confirmation usually is being sent immediately after ticket creation due to the reception of a customer message by an incoming account.
      Since:
      10.0.42

    • NOTIFICATION

      public static final AnswerType NOTIFICATION
      The type NOTIFICATION represents an automatic generated message that has been placed on the outgoing queue to be sent to it's recipient. Such type of messages can be generated through API functions.
      Since:
      10.0.42

    • CAMPAIGN

      public static final AnswerType CAMPAIGN
      The type CAMPAIGN represents an automatic generated campaign message that has been placed on the outgoing queue to be sent to it's recipient.
      Since:
      12.9

    • FORWARD

      public static final AnswerType FORWARD
      The type FORWARD represents an externally forwarded message that has been placed on the outgoing queue to be sent to it's recipient.
      Since:
      11.9

    • INQUIRY

      public static final AnswerType INQUIRY
      The type INQUIRY represents an externally inquiry message that has been placed on the outgoing queue to be sent to it's recipient.
      Since:
      11.9

  • Method Details

    • values

      public static AnswerType[] values()
      Returns an array containing the constants of this enum class, in the order they are declared.
      Returns:
      an array containing the constants of this enum class, in the order they are declared

    • valueOf

      public static AnswerType valueOf(String name)
      Returns the enum constant of this class with the specified name. The string must match exactly an identifier used to declare an enum constant in this class. (Extraneous whitespace characters are not permitted.)
      Parameters:
      name - the name of the enum constant to be returned.
      Returns:
      the enum constant with the specified name
      Throws:
      IllegalArgumentException - if this enum class has no constant with the specified name
      NullPointerException - if the argument is null