Package com.novomind.ecom.api.imail.model

Interface BacklogCallInfo

All Superinterfaces:

CallInfo, CallProvider, CallRoutingInfo, IssueRoutingInfo

public interface BacklogCallInfo
extends CallProvider, CallInfo, CallRoutingInfo

A BacklogCallInfo object provides information about a Call in the backlog.

Since:

12.7

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.CallInfo

getTotalDeliveredDuration, getTotalDuration, getTotalEstablishedDuration

Methods inherited from interface com.novomind.ecom.api.iagent.provider.CallProvider

getCall

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition