Interface OutgoingMessageInfo
- All Superinterfaces:
IssueRoutingInfo
,MessageInfo
,TicketProvider
,TicketRoutingInfo
- All Known Subinterfaces:
AgentOutgoingMailInfoViewContext
,AgentTicketAnsweredClearanceRequiredEvent
,AgentTicketAnsweredEvent
,AutoTicketAnsweredClearanceRequiredEvent
,AutoTicketAnsweredEvent
,ExternalTicketAnsweredClearanceRequiredEvent
,ExternalTicketAnsweredEvent
,OutgoingMailInfoViewContext
,TicketAnsweredEvent
A
OutgoingMessageInfo
object provides information about an OutgoingMessage
.- Since:
- 10.0.16
-
Method Summary
Modifier and TypeMethodDescriptionMethods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo
getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getDueDateOptional
-
Method Details
-
getOutgoingMessage
OutgoingMessage getOutgoingMessage()- Returns:
- the outgoing message
- Since:
- 10.0.16
-
getSendingUser
- Returns:
- the user, that sent the message. If the sender of the message is an external address or has been sent automatically, the user will not be available.
- Since:
- 10.0.42
-