Package com.novomind.ecom.api.imail.routing.event

Interface AutoTicketAnsweredClearanceRequiredEvent

All Superinterfaces:

Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketClearanceRequiredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

public interface AutoTicketAnsweredClearanceRequiredEvent
extends TicketAnsweredEvent, TicketClearanceRequiredEvent

This event is triggered when a ticket has been answered automatically and now is waiting for clearance before being sent.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
default boolean	isClearanceRequired()	The method indicates if the message requires a clearance before being sent to the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo

getOutgoingMessage, getSendingUser

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketClearanceRequiredEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

isClearanceRequired

default boolean isClearanceRequired()

Description copied from interface: TicketAnsweredEvent

The method indicates if the message requires a clearance before being sent to the customer.

Specified by:

isClearanceRequired in interface TicketAnsweredEvent

Returns:

true if a clearance is required for this message, otherwise false