Package com.novomind.ecom.api.imail.routing.event

Interface TicketClearanceRequiredEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketAnsweredClearanceRequiredEvent, AgentTicketClearanceRequiredEvent, AutoTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredClearanceRequiredEvent

public interface TicketClearanceRequiredEvent
extends TicketStateChangedEvent

This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
default TicketState	getTicketState()

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getTicketState

default TicketState getTicketState()

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change