Package com.novomind.ecom.api.imail.routing.event

Interface TicketClearanceRequiredEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketStateChangedEvent

All Known Subinterfaces:

AgentTicketAnsweredClearanceRequiredEvent, AgentTicketClearanceRequiredEvent, AutoTicketAnsweredClearanceRequiredEvent, ExternalTicketAnsweredClearanceRequiredEvent

public interface TicketClearanceRequiredEvent
extends TicketStateChangedEvent

This event is triggered when a ticket changes the state to TicketState.CLEARANCE_REQUIRED.

Since:

12.0

Method Summary

Modifier and Type	Method	Description
default TicketState	getTicketState()	Returns the new TicketState of the ticket after the state change.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Method Details

getTicketState

default TicketState getTicketState()

Description copied from interface: TicketStateChangedEvent

Returns the new TicketState of the ticket after the state change.

Specified by:

getTicketState in interface TicketStateChangedEvent

Returns:

the new TicketState of the ticket after the state change