AutoTicketAnsweredEvent (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent
```
public interface AutoTicketAnsweredEvent
extends TicketAnsweredEvent
```
This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. (In case of an automatic intermediate reply the state of the ticket does not change) To take any action when the message has been sent successfully please refer to the MessageSentEventListener

Since:

11.23

Method Summary

All Methods Instance Methods Abstract Methods Default Methods
Modifier and Type	Method	Description
`default TicketState`	`getTicketState()`
`default boolean`	`isClearanceRequired()`	The method indicates if the message requires a clearance before being sent to the customer.
`boolean`	`isIntermediateReply()`	The method indicates if the answer sent automatically is an intermediate reply.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
getOutgoingMessage, getSendingUser

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState

- Method Detail
  - isIntermediateReply
```
boolean isIntermediateReply()
```
    The method indicates if the answer sent automatically is an intermediate reply.
    
    Returns:
    
    true if the message is an intermediate reply, otherwise false
    
    Since:
    
    12.0
  - getTicketState
```
default TicketState getTicketState()
```
    Specified by:
    
    getTicketState in interface TicketStateChangedEvent
    
    Returns:
    
    the new TicketState of the ticket after the state change
  - isClearanceRequired
```
default boolean isClearanceRequired()
```
    Description copied from interface: TicketAnsweredEvent
    
    The method indicates if the message requires a clearance before being sent to the customer.
    
    Specified by:
    
    isClearanceRequired in interface TicketAnsweredEvent
    
    Returns:
    
    true if a clearance is required for this message, otherwise false