Package com.novomind.ecom.api.imail.routing.event

Interface AutoTicketAnsweredEvent

All Superinterfaces:
Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent
public interface AutoTicketAnsweredEvent extends TicketAnsweredEvent

This event is triggered when a ticket has been answered automatically and now is waiting to be sent to the customer in the next step. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. (In case of an automatic intermediate reply the state of the ticket does not change) To take any action when the message has been sent successfully please refer to the MessageSentEventListener

Since:
11.23

  • Method Details

    • isIntermediateReply

      boolean isIntermediateReply()
      The method indicates if the answer sent automatically is an intermediate reply.
      Returns:
      true if the message is an intermediate reply, otherwise false
      Since:
      12.0

    • getTicketState

      default TicketState getTicketState()
      Specified by:
      getTicketState in interface TicketStateChangedEvent
      Returns:
      the new TicketState of the ticket after the state change

    • isClearanceRequired

      default boolean isClearanceRequired()
      Description copied from interface: TicketAnsweredEvent
      The method indicates if the message requires a clearance before being sent to the customer.
      Specified by:
      isClearanceRequired in interface TicketAnsweredEvent
      Returns:
      true if a clearance is required for this message, otherwise false