Interface ExternalTicketAnsweredEvent

    • Method Detail

      • getExternalAddress

        javax.mail.internet.InternetAddress getExternalAddress()
        This method returns the email address of the external sender that has sent the message to the central outgoing queue.
        Returns:
        the email address of the external sender.
        Since:
        11.23
      • isClearanceRequired

        default boolean isClearanceRequired()
        Description copied from interface: TicketAnsweredEvent
        The method indicates if the message requires a clearance before being sent to the customer.
        Specified by:
        isClearanceRequired in interface TicketAnsweredEvent
        Returns:
        true if a clearance is required for this message, otherwise false