ExternalTicketAnsweredEvent (ecom-api-iagent 12.24.0 API)

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, OutgoingMessageInfo, TicketAnsweredEvent, TicketEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent
```
public interface ExternalTicketAnsweredEvent
extends TicketAnsweredEvent
```
This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. To take any action when the message has been sent successfully please refer to the MessageSentEventListener Please note that a ExternalTicketAnsweredEvent may be triggered more than once.

Since:

11.23

Method Summary

All Methods Instance Methods Abstract Methods Default Methods
Modifier and Type	Method	Description
`javax.mail.internet.InternetAddress`	`getExternalAddress()`	This method returns the email address of the external sender that has sent the message to the central outgoing queue.
`default TicketState`	`getTicketState()`
`default boolean`	`isClearanceRequired()`	The method indicates if the message requires a clearance before being sent to the customer.

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
getOutgoingMessage, getSendingUser

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState

- Method Detail
  - getExternalAddress
```
javax.mail.internet.InternetAddress getExternalAddress()
```
    This method returns the email address of the external sender that has sent the message to the central outgoing queue.
    
    Returns:
    
    the email address of the external sender.
    
    Since:
    
    11.23
  - getTicketState
```
default TicketState getTicketState()
```
    Specified by:
    
    getTicketState in interface TicketStateChangedEvent
    
    Returns:
    
    the new TicketState of the ticket after the state change
  - isClearanceRequired
```
default boolean isClearanceRequired()
```
    Description copied from interface: TicketAnsweredEvent
    
    The method indicates if the message requires a clearance before being sent to the customer.
    
    Specified by:
    
    isClearanceRequired in interface TicketAnsweredEvent
    
    Returns:
    
    true if a clearance is required for this message, otherwise false