- All Superinterfaces:
public interface ExternalTicketAnsweredEvent extends TicketAnsweredEvent
This event is triggered when a ticket has been answered by an external clerk and now is waiting to be sent to the customer in the next step. At this time the ticket usually is not closed yet. The ticket will be closed when the message has been sent successfully by the novomind iAGENT core process. To take any action when the message has been sent successfully please refer to the
MessageSentEventListenerPlease note that a
ExternalTicketAnsweredEventmay be triggered more than once.
All Methods Instance Methods Abstract Methods Default Methods Modifier and Type Method Description
getExternalAddress()This method returns the email address of the external sender that has sent the message to the central outgoing queue.
isClearanceRequired()The method indicates if the message requires a clearance before being sent to the customer.
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.OutgoingMessageInfo
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
- the email address of the external sender.
default TicketState getTicketState()
default boolean isClearanceRequired()Description copied from interface:
TicketAnsweredEventThe method indicates if the message requires a clearance before being sent to the customer.