Interface BacklogMessage

  • All Superinterfaces:

    public interface BacklogMessage
    extends MailMessage
    Represents a MailMessage in the central backlog. The BacklogMessage is the proposed answer for the corresponding IncomingMessage of that Ticket. It is build using a Template, that defines the subject, text and attachments for the proposed answer including the original IncomingMessage if required. During its lifecycle a BacklogMessage can be modified several times by an agent. Every change will be stored in the message archive.