Package com.novomind.ecom.api.imail.model

Interface BacklogMessage

All Superinterfaces:

MailMessage

public interface BacklogMessage
extends MailMessage

Represents a MailMessage in the central backlog. The BacklogMessage is the proposed answer for the corresponding IncomingMessage of that Ticket. It is build using a Template, that defines the subject, text and attachments for the proposed answer including the original IncomingMessage if required. During its lifecycle a BacklogMessage can be modified several times by an agent. Every change will be stored in the message archive.

Since:

10.0.16

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.MailMessage

getAttachments, getFromAddress, getHeader, getHtml, getMessageCopy, getMessageId, getSubject, getText, writeTo