Package com.novomind.ecom.api.imail.routing.event

Interface AgentTicketRequeuedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketQueuedEvent, TicketRequeuedEvent, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRequeuedEvent

public interface AgentTicketRequeuedEvent
extends UserTicketRequeuedEvent

This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.

Since:

12.0

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent

getAgent

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser