Interface AgentTicketRequeuedEvent
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- All Superinterfaces:
BacklogMessageInfo,Event,IncomingMessageInfo,MessageInfo,TicketEvent,TicketProvider,TicketQueuedEvent,TicketRequeuedEvent,TicketRoutingInfo,TicketStateChangedEvent,UserProvider,UserTicketEvent,UserTicketRequeuedEvent
public interface AgentTicketRequeuedEvent extends UserTicketRequeuedEvent
This event is triggered within the novomind iAGENT routing process when a previously assigned ticket has been queued again by the same agent, that had been assigned to the ticket.
- Since:
- 12.0
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketQueuedEvent
getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRequeuedEvent
getAgent
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Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getCurrentAssignedAgent, getDueDateOptional, getLastAssignedAgent
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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