Package com.novomind.ecom.api.imail.routing.event

Interface AgentTicketRequeuedEvent

All Superinterfaces:
BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketProvider, TicketQueuedEvent, TicketRequeuedEvent, TicketRoutingInfo, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRequeuedEvent
public interface AgentTicketRequeuedEvent extends UserTicketRequeuedEvent

This event is triggered within the novomind iAGENT routing process when a ticket has been queued again by the same agent, that had been assigned to the ticket in the previous state or when an agent has reset the clearance-required state and therefore the ticket has been queued again.

Since:
12.0