Package com.novomind.ecom.api.imail.core.input

Interface PostIncomingMessageEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingBindingsProvider, IncomingMessageInfo, IncomingMessageInput, IssueRoutingInfo, MessageInfo, TicketProvider, TicketRoutingInfo

public interface PostIncomingMessageEvent
extends Event, IncomingMessageInput, BacklogMessageInfo, TicketProvider

The PostIncomingMessageEvent is an event providing all relevant data for the extension point PostIncomingMessageListener.

Since:

12.33

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.core.input.IncomingMessageInput

getIncomingBindings, getTicketStorage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional