Package com.novomind.ecom.api.imail.routing.event

Interface AutoTicketInternalForwardedEvent

All Superinterfaces:

BacklogMessageInfo, Event, IncomingMessageInfo, IssueRoutingInfo, MessageInfo, TicketEvent, TicketInternalForwardedEvent, TicketProvider, TicketRoutingInfo, TicketStateChangedEvent

public interface AutoTicketInternalForwardedEvent
extends TicketInternalForwardedEvent

This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process. That means that the ticket will be waiting until the assigned agent is available. If the specified due date is exceeded, the ticket may be routed to any suitable agent.

Since:

11.23

Method Summary

Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo

getBacklogMessage

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo

getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent

getAgent, getAgentGroup, getDueDate, getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo

getDueDateOptional

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState