Interface AutoTicketInternalForwardedEvent
- All Superinterfaces:
BacklogMessageInfo
,Event
,IncomingMessageInfo
,IssueRoutingInfo
,MessageInfo
,TicketEvent
,TicketInternalForwardedEvent
,TicketProvider
,TicketRoutingInfo
,TicketStateChangedEvent
This event is triggered when a ticket has been internally forwarded automatically within the novomind iAGENT routing process. That means that the ticket will be waiting until the assigned agent is available. If the specified due date is exceeded, the ticket may be routed to any suitable agent.
- Since:
- 11.23
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.model.BacklogMessageInfo
getBacklogMessage
Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.IssueRoutingInfo
getCurrentAssignedAgent, getExpectedWaitTime, getLastAssignedAgent, getNumberOfAvailableAgents, getRoutingDuration, getWaitingPosition
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketInternalForwardedEvent
getAgent, getAgentGroup, getDueDate, getTicketState
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.imail.model.TicketRoutingInfo
getDueDateOptional
Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState