Package com.novomind.ecom.api.imail.routing.event

Interface AgentQuickCaseTicketCreatedEvent

All Superinterfaces:

Event, IncomingMessageInfo, MessageInfo, TicketCreatedEvent, TicketEvent, TicketProvider, TicketStateChangedEvent, UserProvider, UserTicketEvent

public interface AgentQuickCaseTicketCreatedEvent
extends TicketCreatedEvent, UserTicketEvent

This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created. The event also provides the agent that has created the quick case ticket. Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the TicketEnqueuedEvent instead.

Since:

12.18

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event

getEventDate

Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo

getIncomingAccount, getIncomingChannel, getIncomingMessage

Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo

getTicketId

Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent

getTicketState

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent

getPreviousTicketState

Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider

getUser