Interface AgentQuickCaseTicketCreatedEvent
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- All Superinterfaces:
Event
,IncomingMessageInfo
,MessageInfo
,TicketCreatedEvent
,TicketEvent
,TicketProvider
,TicketStateChangedEvent
,UserProvider
,UserTicketEvent
public interface AgentQuickCaseTicketCreatedEvent extends TicketCreatedEvent, UserTicketEvent
This event is triggered within the novomind iAGENT routing process when a quick case ticket has been created. The event also provides the agent that has created the quick case ticket. Please note that ticket operations may not be available yet at this early moment. If any ticket operations should be executed before the ticket is routed to an agent please use the
TicketEnqueuedEvent
instead.- Since:
- 12.18
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketCreatedEvent
getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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