Interface AgentTicketManuallyRoutedEvent

All Superinterfaces:
AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutedEvent, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRoutedEvent

public interface AgentTicketManuallyRoutedEvent extends UserTicketRoutedEvent

This event is triggered when a ticket has been pulled by an agent manually within the novomind iAGENT routing process.

Since:
11.22
  • Method Details

    • getUser

      default User getUser()
      Description copied from interface: UserProvider
      Returns the user
      Specified by:
      getUser in interface UserProvider
      Returns:
      the user object