Interface SupervisorTicketManuallyRoutedEvent

All Superinterfaces:
AgentMessageInfo, Event, IncomingMessageInfo, MessageInfo, TicketEvent, TicketProvider, TicketRoutedEvent, TicketStateChangedEvent, UserProvider, UserTicketEvent, UserTicketRoutedEvent

public interface SupervisorTicketManuallyRoutedEvent extends UserTicketRoutedEvent

This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.

Since:
11.22