Interface SupervisorTicketManuallyRoutedEvent
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- All Superinterfaces:
AgentMessageInfo,Event,IncomingMessageInfo,MessageInfo,TicketEvent,TicketProvider,TicketRoutedEvent,TicketStateChangedEvent,UserProvider,UserTicketEvent,UserTicketRoutedEvent
public interface SupervisorTicketManuallyRoutedEvent extends UserTicketRoutedEvent
This event is triggered when a ticket has been pushed to an agent by a supervisor manually within the novomind iAGENT routing process.
- Since:
- 11.22
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Method Summary
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Methods inherited from interface com.novomind.ecom.api.imail.model.AgentMessageInfo
getAgentMessage
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Methods inherited from interface com.novomind.ecom.api.iagent.common.event.Event
getEventDate
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Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
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Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
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Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
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Methods inherited from interface com.novomind.ecom.api.imail.routing.event.TicketRoutedEvent
getAgent, getTicketState
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Methods inherited from interface com.novomind.ecom.api.imail.common.event.TicketStateChangedEvent
getPreviousTicketState
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Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser
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