Interface AgentQuickCaseTicketCreateAndRouteAction
- All Superinterfaces:
- AgentQuickCaseTicketAction,- AgentTicketAction,- IncomingMessageInfo,- MessageInfo,- QuickCaseMessageInfo,- TicketProvider,- UserProvider
This action is performed when an agent is creating a quick case and forwarding it to be routed within the novomind iAGENT Desk process.
- Since:
- 11.3
- 
Method SummaryMethods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfogetIncomingAccount, getIncomingChannel, getIncomingMessageMethods inherited from interface com.novomind.ecom.api.imail.model.MessageInfogetTicketIdMethods inherited from interface com.novomind.ecom.api.imail.model.QuickCaseMessageInfogetAgentQuickCase, getOutgoingAccount, getOutgoingChannel, getQuickCaseMessageMethods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvidergetTicketMethods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvidergetUser