Interface AgentTicketSendAndCloseAction
- All Superinterfaces:
AgentTicketAction
,AgentTicketCloseAction
,AgentTicketSendWithClearanceAction
,IncomingMessageInfo
,MessageInfo
,PreSendAgentMessageInfo
,TicketProvider
,UserProvider
- All Known Subinterfaces:
AgentTicketSendAndMultiCloseAction
public interface AgentTicketSendAndCloseAction
extends AgentTicketSendWithClearanceAction, AgentTicketCloseAction, PreSendAgentMessageInfo
This action is performed when an agent is sending the answer to a ticket within the novomind iAGENT Desk process.
- Since:
- 10.0.120
-
Method Summary
Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketCloseAction
getTransactionCode
Methods inherited from interface com.novomind.ecom.api.imail.agent.action.AgentTicketSendWithClearanceAction
hasClearanceAuthorization, isClearanceRequired, setClearanceRequired
Methods inherited from interface com.novomind.ecom.api.imail.model.IncomingMessageInfo
getIncomingAccount, getIncomingChannel, getIncomingMessage
Methods inherited from interface com.novomind.ecom.api.imail.model.MessageInfo
getTicketId
Methods inherited from interface com.novomind.ecom.api.imail.model.PreSendAgentMessageInfo
getOutgoingAccount, getOutgoingChannel, getPreSendAgentMessage
Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
getTicket
Methods inherited from interface com.novomind.ecom.api.iagent.provider.UserProvider
getUser