TicketRoutingRequest (ecom-api-iagent 12.40.2 API)

All Superinterfaces:

TicketProvider
```
public interface TicketRoutingRequest
extends TicketProvider
```
A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing. The external routing is responsible to determine a suitable agent to process the TicketRoutingRequest.

Since:

11.29

- Method Summary
  
  All Methods Instance Methods Abstract Methods
  Modifier and Type Method Description
  
  BacklogMessage getBacklogMessage()
  The method returns the BacklogMessage.
  - Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider
    getTicket

- Method Detail
  - getBacklogMessage
```
BacklogMessage getBacklogMessage()
```
    The method returns the BacklogMessage. Please note that the BacklogMessage cannot be modified.
    
    Returns:
    
    the backlog message
    
    Since:
    
    11.29