Package com.novomind.ecom.api.iagent.request

Interface TicketRoutingRequest

All Superinterfaces:

TicketProvider

public interface TicketRoutingRequest
extends TicketProvider

A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing. The external routing is responsible to determine a suitable agent to process the TicketRoutingRequest.

Since:

11.29

Method Summary

Modifier and Type	Method	Description
BacklogMessage	getBacklogMessage()	The method returns the BacklogMessage.

Methods inherited from interface com.novomind.ecom.api.imail.provider.TicketProvider

getTicket

Method Details

getBacklogMessage

BacklogMessage getBacklogMessage()

The method returns the BacklogMessage. Please note that the BacklogMessage cannot be modified.

Returns:

the backlog message

Since:

11.29