Package com.novomind.ecom.api.iagent.request
package com.novomind.ecom.api.iagent.request
-
ClassDescriptionAn
AgentDeviceLoginRequest
provides all credentials for an agent to log in on a device.AChatRoutingRequest
is done by the novomind iAGENT routing engine and sent to an external routing.Provides all required information to deliver aQueuedCall
to an agent device.Provides all required information to dequeue aQueuedCall
.Provides all required information to disconnect and finish aQueuedCall
.Represents all available types of available finish causes.Provides all required information to redirect aQueuedCall
to an external target.Provides all required information to reroute aQueuedCall
.Provides all required information to start anOutgoingCall
.ATicketRoutingRequest
is done by the novomind iAGENT routing engine and sent to an external routing.