Package com.novomind.ecom.api.iagent.request

Interface Summary

Interface	Description
AgentDeviceLoginRequest	An AgentDeviceLoginRequest provides all credentials for an agent to log in on a device.
ChatRoutingRequest	A ChatRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.
DeliverQueuedCallRequest	Provides all required information to deliver a QueuedCall to an agent device.
DequeueQueuedCallRequest	Provides all required information to dequeue a QueuedCall.
FinishQueuedCallRequest	Provides all required information to disconnect and finish a QueuedCall.
RedirectQueuedCallRequest	Provides all required information to redirect a QueuedCall to an external target.
RerouteQueuedCallRequest	Provides all required information to reroute a QueuedCall.
StartOutgoingCallRequest	Provides all required information to start an OutgoingCall.
TicketRoutingRequest	A TicketRoutingRequest is done by the novomind iAGENT routing engine and sent to an external routing.

Enum Summary

Enum	Description
FinishQueuedCallRequest.FinishCause	Represents all available types of available finish causes.