Package com.novomind.ecom.api.iagent.request

Interface RedirectQueuedCallRequest

All Superinterfaces:
ActiveCallProvider, QueuedCallProvider
public interface RedirectQueuedCallRequest extends QueuedCallProvider
Provides all required information to redirect a QueuedCall to an external target. This may happen e.g. when a call could not be attended within a long time period and therefore should be redirected to another destination. After a successful redirection the call is finished from the novomind iAGENT's point of view.
Since:
11.27

  • Method Details

    • getTargetId

      String getTargetId()
      The target id for the QueuedCall to be redirected.
      Returns:
      the redirection target id
      Since:
      11.27

    • getTransactionCode

      Optional<TransactionCode> getTransactionCode()
      The optional transaction code for the QueuedCall to be redirected.
      Returns:
      the optional transaction code
      Since:
      11.27