Interface RerouteQueuedCallRequest

  • All Superinterfaces:
    ActiveCallProvider, QueuedCallProvider

    public interface RerouteQueuedCallRequest
    extends QueuedCallProvider
    Provides all required information to reroute a QueuedCall. When a QueuedCall is established and connected to an agent device and the agent is not capable to attend the caller, the call can be rerouted by the agent e.g. after a recategorization. In this case the call will be disconnected from the agent device and routed again automatically to another suitable agent.