public interface RerouteQueuedCallRequest extends QueuedCallProviderProvides all required information to reroute a
QueuedCall. When a
QueuedCallis established and connected to an agent device and the agent is not capable to attend the caller, the call can be rerouted by the agent e.g. after a recategorization. In this case the call will be disconnected from the agent device and routed again automatically to another suitable agent.