Package com.novomind.ecom.api.iagent.request

Interface DequeueQueuedCallRequest

All Superinterfaces:

ActiveCallProvider, QueuedCallProvider

public interface DequeueQueuedCallRequest
extends QueuedCallProvider

Provides all required information to dequeue a QueuedCall. The novomind iAGENT routing may decide to dequeue a QueuedCall e.g. if the QueuedCall could not be routed within a long time period and therefore allow the IVR to take control of the call flow again.

Since:

11.27

Method Summary

Methods inherited from interface com.novomind.ecom.api.iagent.provider.QueuedCallProvider

getActiveCall, getQueuedCall